Taxes For Dummies
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or call 800-829-3676. Many of these internet forms are available in a (secure) fill-in format. If you’re in a pinch for time, hate using computers and printers, and can’t wait for a form by mail, you can often obtain forms at your local library, bank, and state and local government offices.

Automated refund information. Before you call the TeleTax number or click on the “Get Your Refund Status” link on the IRS website homepage (www.irs.gov) to check on your refund, have a copy of your tax return handy. In order to get refund information, you need to know the first Social Security number shown on your return, your filing status, and the exact whole-dollar amount of your refund.

Toll-free tax help. The IRS prefers that you contact a local IRS office to rap about your tax questions, but help is also available at 800-829-1040. Remember to have the necessary information at your fingertips to help you get to the root of your question or problem. Be sure to obtain the person’s name and record the date (as well as the time of the call) just in case.

IRS Problem Resolution Program. Any problems you have that can’t be resolved through normal channels may qualify for the IRS Problem Resolution Program. Begin this journey by calling 800-829-1040. Explain your problem to a specially trained representative who will try to fix it. If the representative can’t fix it, they will evaluate your case to see whether it meets the necessary criteria for the Problem Resolution Program. The IRS representative will then assign you to a caseworker at your local district service center. This process may take some time on the phone (keep notes to document your calls), but it’s generally better than corresponding by mail.